• Retail Operations Coordinator, Omni Sales

    Country – State – City US-NY-New York
    Posted Date 2 weeks ago(5/14/2018 11:48 AM)
    Job ID
    Retail Operations - Other
    Pos. Type
    Full Time
  • Overview

    Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

    As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.


    Primary Purpose: The retail operations coordinator is responsible for daily management of the Omnichannel order management system (Locate). Support the retail operations team and field organization by ensuring timely follow up of brokering system. 


    The successful individual will leverage their proficiency in Retail Operations to...


    • Coordinate Omnichannel (Locate) order tracking and order management as well as provide issue resolution by partnering with store teams, ecommerce customer service, and internal departments
    • Broker sales based on inventory availability within various Omni ordering channels
    • Create daily reporting through use of Daily Fulfillment reporting tools in Locate
    • Monitor ordering system (Locate) and report any technical and inventory issues
    • Provide internal order status as needed to requesting departments
    • Serve as a resource to stores upon request by working with Locate reporting tools
    • Communicate with store teams to ensure highest level of customer service through timely ordering, pack-out standards, and feedback on guest journey





    The accomplished individual will possess...


    • Attention to detail and action oriented
    • Collaborate effortlessly in a team environment to accomplish related results
    • Strong communication and listening skills with the ability to develop peer relationships
    • Microsoft office suite and excel experience
    • Strong writing and interpersonal skills
    • Strong ability to prioritize workload and multi-task with minimal supervision
    • Technical and analytical learner
    • Creative problem solving skills
    • Must have weekend availability


    An outstanding professional will have...


    • Minimum 1-2 years experience in luxury goods or a comparable retail environment with a focus on retail operations and customer experience
    • Bachelor’s degree preferred
    • Micros/Locate order brokering preferred, not essential


     kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-CA Visit kate spade new york at www.katespade.com.


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