Crisp color, graphic prints and playful sophistication are the hallmarks of Kate Spade & Company. From handbags and clothing to jewelry, fashion accessories, fragrance, eyewear, shoes, swimwear, home decor, desk accessories, stationery, tabletop and gifts, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.
Kate Spade & Company has more than 450 specialty and outlet shops in 47 countries around the world. Our colorful products are sold worldwide, in every time zone and on every continent. Whether in San Francisco, Sao Paulo or Shanghai, our shops are always warm and inviting.
Welcome to Kate Spade & Company.
the supervisor's responsibilities include, but are not limited to the following:
client & service expert:
expertise in the development of a clientele
model and lead the team by developing a repeat business and maximizes sales through proactive client outreach
build and maintain new/existing client relationships and has a strong, productive client book
maintain clientele and thank you note standards
demonstrate strong use of selling skills
achievement of personal sales goals
educate team on sales plans, personal sales goals, store stats and drives team to achieve them
ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
foster a team environment by creating a fun, competitive, inviting atmosphere
building brand equity:
understand and can communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
ensure brand and operating standards are met to support brand consistency.
ensure store presentation standards are achieved and maintained
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
accurately processes all pos transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory
adherence to kate spade loss prevention policies and operational procedures
Achieves individual sales goals
Develops strong product knowledge across all categories
The senior sales associate is responsible for ensuring exemplary customer service by delivering the ultimate kate spade new york experience
Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book
Able to communicate with international guests, accelerating the guest experience, increasing brand knowledge and sales for customers
Professional selling skills and exceptional interpersonal skills
Ability to communicate fluently in Mandarin (speak, write, understand)
Prior luxury goods experience preferred
Proactive ability to multi-task and prioritize
Works well in a team environment
College degree preferred
Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran